Services Agreement

Your Pro Dog Trainer, LLC (referred to as “Your Pro Dog Trainer”) will endeavor to create as safe an environment as possible for the training of my (referred to as the “Customer”) dog and will offer only sound, safe, and responsible training and training instructions. However, to the extent that Your Pro Dog Trainer is insured for any unintentional or negligent errors, omissions, or incorrect assertions, Your Pro Dog Trainer will be responsible for any such acts or omissions, but only to the extent of such insurance. The Customer have been told by Your Pro Dog Trainer and understand the inherent risks of owning a dog, including but not limited to the risk of dog bites to the Customer or others, and consequently the Customer is and will remain responsible for the actions of the Customer’s dog at all times, and the Customer will hereby agree to indemnify and hold harmless Your Pro Dog Trainer of any and all claims of injury, expense, costs, or damages caused by my dog. The Customer understands that the recommendation of any other product or service by Your Pro Dog Trainer is not a guarantee of satisfaction with that product or service. The Customer also understands that dogs/puppies not yet vaccinated or fully vaccinated are at higher risk for certain diseases, and that although Your Pro Dog Trainer will always consider the risk of disease during training, the Customer hereby agrees to indemnify and hold harmless Your Pro Dog Trainer of any and all claims regarding my dog’s health.

The Customer further understands and agrees that any behavior or health problems that develop with the their dog(s) while at Your Pro Dog Trainer will be handled and treated as deemed best by the staff, in their sole discretion. The Customer expressly agrees to assume full financial responsibility for any and all expenses arising or relating thereto.

If the Customer’s dog(s) become ill or injured, Your Pro Dog Trainer will attempt to notify the Customer, or the Emergency Contact, with the phone numbers that were provided by the Customer. If we cannot reach the Customer or Emergency Contact, Your Pro Dog Trainer, at its sole discretion, may engage the services of a veterinarian and/or administer medicine or give other requisite attention to the Customer’s dog(s) and the expense thereof shall be paid for by the Customer.

**We highly recommend pet insurance for all pet owners**

The Customer further understands and agrees that neither Your Pro Dog Trainer nor any of its staff will be liable for any illness, injury or death of the Customer’s dog(s) provided that reasonable care and precautions are followed. The Customer hereby releases all of them of any liability of any kind arising from or as a result of the Customer’s dog(s) participating in training at Your Pro Dog Trainer.
The Customer authorizes Your Pro Dog Trainer to transport/take my dog into public spaces during his/her sessions for the purpose of training the Customer’s dog.

a) Board & Train: Your Pro Dog Trainer takes the health and welfare of all Customer dogs seriously. As such, Your Pro Dog Trainer requires up to date vaccinations and a negative fecal test (performed within 30 days) be returned for all Customer dogs staying in our board and train program. If proof of vaccinations and a negative fecal result are not provided upon check-in, Your Pro Dog Trainer will administer any necessary vaccines (except Rabies) a fecal test, appropriate preventatives to treat the potential of parasites/worms (e.g. coccidia, giardia, etc.) and will charge the Customer a fee based on necessary testing, dewormers and vaccines. If the Customer prefers a Veterinarian administer any necessary vaccines, dewormer and fecal, the Customer is responsible for all costs at the Veterinarian and a $50 Service Fee for training staff to take the dog.​ A $50 Service Fee will be charged by Your Pro Dog Trainer for any other Vet visits that are needed during the Dog's stay, as well as all charges from the Veterinarian.

Payment Policy: PAYMENT IS REQUIRED IN FULL PRIOR TO ANY SERVICES BEING PERFORMED

Cancellation/Refund Policy:

a) Board & Train: Once board and train is booked, it is non-cancellable and non-refundable. The Customer’s dog becomes a priority and therefore Your Pro Dog Trainer schedules fewer clients on a daily basis to make sure the Customer’s dog gets plenty of training time.

b) Private Training: Your Pro Dog Trainer kindly requests at least 48 hours of notice of cancellation. If the Customer cancels within 48 hours you will be charged a $50 cancellation fee (exceptions will be made at the discretion of the assigned trainer).

c) Day Care: Your Pro Dog Trainer kindly requests at least 24 hours of notice of cancellation. Our Day Care fee is a flat service fee for up to 10 hours. Should the Customer use less than 10 hours of this service then the Customer will still be responsible for the whole Day Care service fee; no refund or credit will be issued for consuming lesser time.

d) Pre-paid Packages: Pre-paid packages are considered promotional items that are discounted for a pre-paid number of visits rather than cash value or credit. Pre-paid package sales are considered final, non-refundable and non-cancellable, once purchased. Prepaid packages hold no cash value and are good only for a number of visits or sessions of the package and expire after the expiration date printed on the receipt.

e) 3rd Party Classes/Events: From time to time Your Pro Dog Trainer will coordinate classes that may be performed by outside, 3rd Parties. During such classes/events, Your Pro Dog Trainer only acts to provide facilities for the 3rd parties to perform their on-site training. The Customer further understands and agrees that neither Your Pro Dog Trainer nor any of its staff will be liable for any illness, injury, or death of the Customer’s dog(s) during such 3rd Party Classes/Events. The Customer hereby releases Your Pro Dog Trainer of any liability of any kind arising from or as a result of the Customer’s dog(s) participating in such 3rd Party Classes/Events.

Photo/Video Release: I hereby assign and grant to Your Pro Dog Trainer Training the right and permission to use, reproduce, distribute, and publish the photograph(s), film(s), videotape(s), audio and video recording(s), electronic representation(s) and/or sound recording(s) made of me and/or my dog(s) at any time during the training and/or boarding of my dog(s) by Your Pro Dog Trainer Training, and I hereby release Your Pro Dog Trainer Training from any and all liability resulting from such use, reproduction, distribution, and publication.

I understand that if I fail to comply with the recommendations provided by Your Pro Dog Trainer, and if, in the judgment of Your Pro Dog Trainer, my pet poses a risk to any human or other animal, then Your Pro Dog Trainer has sole discretion to provide a copy of our behavior report to any animal control, public safety, or other agency of jurisdiction, or as required by law.

Owner Commitment: Your Pro Dog Trainer is committed to helping dogs and their owners through passing along science-based training techniques and principles. These techniques require commitment and consistency from all members of the family in order for the dog to be successful. Training is a full-time commitment for the entire course of a dog’s life. As the owner, I understand that my involvement and commitment to this process is critical to the success of any training sessions that occur. Your Pro Dog Trainer reserves the right to terminate this contract if the owner/s are not cooperating with and/or implementing suggested advice and “homework”.

I authorize emergency medical care to be provided for my dog(s) by my veterinarian, or an appropriate alternate to be determined by Your Pro Dog Trainer in the event my regular veterinarian is not available or that closer care is required. I will reimburse Your Pro Dog Trainer for any charges related to emergency care, including office visits, procedures, medications, surgeries, etc.

I agree to indemnify and hold harmless Your Pro Dog Trainer for all and any results thereof.

RESOLUTION OF DISPUTES. Any controversy arising out of this agreement or a breach thereof or failure to diligently perform hereunder shall be submitted to mediation/arbitration pursuant to this paragraph.

a. The party invoking this arbitration provision (the “Initiating Party”) shall notify the other party of its demand for mediation/arbitration (the “Demand”). The Mediation Demand shall state issues to be
resolved. The Arbitration Demand shall state the basis of the party's claim and the amount claimed.

b. MEDIATION. Owner and Trainer agree to mediate any dispute or claim arising between them out of this Agreement, or any resulting transaction, before resorting to arbitration. Mediation fees, if any, shall be divided equally among the parties involved. If, for any dispute or claim to which this paragraph applies, any party commences an action without first attempting to resolve the matter through mediation or refuses to mediate after a request has been made, then that party shall not be entitled to recover attorney’s fees even if they would otherwise be available to that party in such action.

c. ARBITRATION. The claim shall be resolved by one arbitrator selected as follows:

1. If the parties shall agree on a single arbitrator that person shall be designated as the arbitrator. If the parties cannot agree, the presiding Judge of the Tulare County Superior Court shall appoint an arbitrator from the list of arbitrators approved by the Tulare County Superior Court for use by litigants in court ordered arbitration.
2. All parties shall have the right to conduct discovery, including, but not limited to, depositions, interrogatories, requests for admissions and requests for production. Any disputes regarding such discovery shall be resolved by the arbitrator(s).
c. Notice: You are agreeing to have any dispute arising out of the matters included in the “RESOLUTION OF DISPUTES” provision decided by mediation and then by binding arbitration as provided by California law and you are giving up any rights you might possess to have the dispute litigated in a court or jury trial. By initialing in the space below you are giving up your judicial rights to discovery and appeal, unless such rights are specifically included in the “RESOLUTION OF DISPUTES” provision. If you refuse to submit to arbitration after agreeing to this provision, you may be compelled to arbitrate under the authority of the California Code of Civil Procedure. Your agreement to this arbitration provision is voluntary.

Cancellation of Agreement
If, at any time, you do not agree with this service agreement, please email us at info@yourprodogtrainer.com and we will deactivate your account. If you have credits, unused packages, or maintain a balance owed to Your Pro Dog Trainer then the most recent copy of our services agreement will govern the amounts and how they will be processed.

Service Agreement Updates
Your Pro Dog Trainer reserves the right to update and modify this agreement at any time and for any reason.

Board and Train - Training Agreement

The following is considered a subordinate agreement of the Your Pro Dog Trainer, LLC (referred to as "Your Pro Dog Trainer") services agreement (https://yourprodogtrainer.com/services-agreement) and contains additional items specific to the Board and Train program.

I (referred to as "Customer") understand that Your Pro Dog Trainer will use the first week of the dog's stay as an evaluation and settling-in period. During this time, Your Pro Dog Trainer will evaluate the dog's health, behavior, and overall acclimation to determine an appropriate training plan and method to achieve Customer's desired training results. At the end of the first week Your Pro Dog Trainer will call Customer to review the evaluation and discuss an appropriate training plan that may or may not include the goals entered on the booking form.

Once the training plan is verbally agreed, Your Pro Dog Trainer will send a written copy of the approved, final, training plan. If Customer disagrees to the written training agreement then Customer must email Your Pro Dog Trainer within 24 hours to modify the plan. If after 24 hours no written changes are received, Customer understands that Your Pro Dog Trainer will proceed with training as documented and will be considered agreed and final.

Unforeseen Circumstances
Customer understands that during training unforeseen circumstances can occur and may result in delay or a halt training all together. Unforeseen circumstances that may delay or halt training are including, but not limited to, dog related health, illness, injury or behavioral issues, Your Pro Dog Trainer facility, staffing limitations, or changes, and/or Customer related emergencies. Your Pro Dog Trainer will notify Customer as soon as reasonable possible of any unforeseen circumstance and potential delay. Additionally, Customer will notify Your Pro Dog Trainer of any unforeseen circumstances from their side. Once the unforeseen circumstances are mitigated or addressed, Your Pro Dog Trainer may, at its sole discretion, assess the existing training plan and, if necessary, modify the existing or create a new final training plan based based on remaining time of the dog's stay.

Customer understands that Your Pro Dog Trainer will attempt to do everything possible to ensure that the training goals entered on the booking sheet are performed. However, Customer agrees that every dog is unique and thus each training plan is specifically built for each dog based on evaluation and may not include some or all of my goals and may be revised through Customer dog's stay.

Owner Commitment
Your Pro Dog Trainer is committed to helping dogs and Customer through passing along science-based training techniques and principles. These techniques require commitment and consistency from all members of the family in order for the dog to be successful. Training is a full-time commitment for the entire course of a dog’s life. As the owner, I understand that my involvement and commitment to this process is critical to the success of any training sessions that occur. Customer agrees to follow/implement all suggested materials, advice, and/or "homework" provided to Customer by Your Pro Dog Trainer and that by not following provided materials, advice and/or "homework" may result in partial or whole regression.

RESOLUTION OF DISPUTES. Any controversy arising out of this agreement or a breach thereof or failure to diligently perform hereunder shall be submitted to mediation/arbitration pursuant to this paragraph.

a. The party invoking this arbitration provision (the “Initiating Party”) shall notify the other party of its demand for mediation/arbitration (the “Demand”). The Mediation Demand shall state issues to be
resolved. The Arbitration Demand shall state the basis of the party's claim and the amount claimed.

b. MEDIATION. Owner and Trainer agree to mediate any dispute or claim arising between them out of this Agreement, or any resulting transaction, before resorting to arbitration. Mediation fees, if any, shall be divided equally among the parties involved. If, for any dispute or claim to which this paragraph applies, any party commences an action without first attempting to resolve the matter through mediation or refuses to mediate after a request has been made, then that party shall not be entitled to recover attorney’s fees even if they would otherwise be available to that party in such action.

c. ARBITRATION. The claim shall be resolved by one arbitrator selected as follows:
1. If the parties shall agree on a single arbitrator that person shall be designated as the arbitrator. If the parties cannot agree, the presiding Judge of the Tulare County Superior Court shall appoint an arbitrator from the list of arbitrators approved by the Tulare County Superior Court for use by litigants in court ordered arbitration.
2. All parties shall have the right to conduct discovery, including, but not limited to, depositions, interrogatories, requests for admissions and requests for production. Any disputes regarding such discovery shall be resolved by the arbitrator(s).
c. Notice: You are agreeing to have any dispute arising out of the matters included in the “RESOLUTION OF DISPUTES” provision decided by mediation and then by binding arbitration as provided by California law and you are giving up any rights you might possess to have the dispute litigated in a court or jury trial. By initialing in the space below you are giving up your judicial rights to discovery and appeal, unless such rights are specifically included in the “RESOLUTION OF DISPUTES” provision. If you refuse to submit to arbitration after agreeing to this provision, you may be compelled to arbitrate under the authority of the California Code of Civil Procedure. Your agreement to this arbitration provision is voluntary.

Return Home
Just as there is a settling in period upon arrival to Your Pro Dog Trainer's facility, Customer understands that the dog may have a period of adjustment, transition, and/or regression during its return home. To overcome this potential of regression, Customer understands that it will follow all materials, advice, and/or "homework" provided by Your Pro Dog Trainer until the adjustment period is over.

Agreement Updates
Your Pro Dog Trainer reserves the right to update and modify this agreement at any time and for any reason.